When will my order be dispatched? How long does delivery take?
Generally, we ship within 5-7 working days after an order is placed. It may take us longer to process orders on occasion, for example over Christmas when our offices are closed. We process and dispatch most orders on Tuesdays and Wednesdays. Delivery time can depend on your location. You will be given options at the checkout. Our Standard delivery time within the UK is 2-4 working days.
I entered the wrong address (or misspelled the address). Can I change it?
If your order has NOT been fulfilled/shipped yet, we will do our best to change the address for you. E-mail us at email@example.com ASAP with the correct address. If the order has already been shipped, no changes can be made to the shipping label or destination. Please double-check your address when placing your order to avoid any inconvenience.
Will I be charged customs & Import fees?
As all orders are currently shipped from England, if you are an international customer you may be subject to additional import fees upon delivery, depending on which country you live in.
Is there a limit on international shipping?
The only limit on international shipping currently is for European orders, which are capped at £150 to prevent our customers from being charged duty/VAT.