Where are the products shipped from?
All orders are packed by hand and shipped from WOW’s office space in London.
How do I track my order?
Please enter your correct email and phone number at checkout so we can send you an order confirmation.
Please track your parcels here:
Royal Mail - https://www.royalmail.com/track-your-item
What type of packaging do you use?
Our tissue paper, stickers and mailing bags or envelopes are all biodegradable.
We use mailers from a small business based in the UK, Wastebase. Each bag comes with two easy and secure peel and seal adhesive strips (one for us to post the order and one for zero waste returns. So you can use and seal the same mailer for returns or for other deliveries). The adhesive strip backings are not compostable so please dispose of these with regular plastics. Each bag is carbon negative and by using them, you’ll be contributing to mangrove estuary regeneration in Madagascar and helping to draw CO2 out of the atmosphere. The mailers will biodegrade in a home compost bin or under industrial composting conditions.
The WOW stickers and stamp used in our packaging are by Noissue, an eco-packaging brand based in the UK.
We offer discount codes to NHS staff and students. Please email us on email@example.com with your ID and specify which category you fall under to receive your discount code!
Are any other discounts available on the website?
First time customers get 10% off on their first order with WOW! Just subscribe to our newsletter and receive the discount code in your email.
Can I use more than one gift card at one time?
Unfortunately, no. We are unable to stack discount codes
What payment methods can be used on the website?
Debit Credit Card / Clearpay / Shopify pay / Apple pay / Google pay